Refund policy
RETURNS & REFUNDS
We hope every Ministry Dispatch finds its intended home. However, if something has gone wrong with your order, please contact us at foundingminister@ministryofomenanddesire.com
You can also find options in your customer account: https://ministryofomenanddesire.com/a/account
Change of mind
Except where required by applicable consumer law, the Ministry does not accept returns or provide refunds for change of mind.
This does not limit any rights you may have under applicable consumer protection laws.
Damaged, faulty or incorrect orders
Please contact us as soon as reasonably possible if your Dispatch arrives damaged, is faulty, or you receive an incorrect item.
Please include your order number and, where helpful, photographs showing the issue so we can assess what has happened.
Where required by applicable consumer law, we will provide an appropriate remedy, which may include replacement, refund or another remedy available to you by law.
Nothing in this policy excludes or limits any consumer guarantees or other rights that cannot legally be excluded.
European Union customers
If your order is being shipped to the European Union, you generally have the right to withdraw from your online purchase within 14 days of receiving the goods, without providing a reason.
To exercise this right, notify us within 14 days of receiving your order.
Returned goods should be sent back within 14 days after you notify us of your withdrawal. You are responsible for the direct cost of return shipping unless the goods are faulty, damaged, incorrect, or applicable law requires otherwise.
You may inspect the goods as you reasonably would before deciding whether to keep them. You may be responsible for any reduction in value caused by handling beyond what is reasonably necessary to establish the nature and characteristics of the goods.
Your statutory rights in relation to faulty or non-conforming goods remain unaffected.
United Kingdom customers
If your order is being shipped to the United Kingdom, statutory cancellation rights may apply to online purchases.
Where those rights apply, you may notify us within 14 days of receiving your order that you wish to cancel. You then have a further 14 days to return the goods.
You are responsible for the direct cost of return shipping for change-of-mind cancellations unless applicable law requires otherwise.
Your statutory rights in relation to faulty, damaged or misdescribed goods remain unaffected.
Other international customers
Consumer rights vary depending on where you live.
Except where required by applicable law, we do not accept returns for change of mind. Nothing in this policy limits any rights or remedies available to you under mandatory consumer protection laws in your country.
Subscription cancellations
Cancelling a Ministry Mail Club subscription prevents future renewals. It does not automatically cancel or refund an order that has already been processed.
You can manage or cancel your subscription through your customer account or contact us at foundingminister@ministryofomenanddesire.com.
Any additional statutory cancellation or withdrawal rights applicable in your country continue to apply.
Refunds
Where a refund is approved, it will be issued to your original payment method.
Please allow your bank or card provider additional time to process the refund after it has been issued.
For questions about a return, refund or subscription cancellation, contact: